Basel, Switzerland
October 10–11, 2018
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Thursday, October 11 • 09:35 - 09:45
Keynote: Customer Value is More than Just Technical Solutions – Chisara Nwabara, Staff Technical Program Manager, Pivotal

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A customer-facing team was feeling pain around communication with Pivotal R&D and we realized that this may not be a software problem but instead a communication problem. Software usually solves problems, but sometimes solutions could be as simple as changing people’s mindset. This adjustment can impact greatly and result in a significantly positive outcome. You may already have what you need to make a huge impact and cultural transformation is a critical element for digital transformation. Everyone's ultimate goal is to ensure that Pivotal provides recognizable value to customers through a positive customer experience.
In this keynote, Chisa will discuss some of the approaches Pivotal is taking to improve communication and build empathy between their R&D and customer-facing teams in order to deliver a better experience and value.

avatar for Chisara Nwabara

Chisara Nwabara

R&D Technical Program Manager, Pivotal
Chisara is a Service & Product Specialist experienced helping enterprises across diverse industries and stages of development improve their operational performance and capabilities through the application of evidence-based project management methodologies. As Pivotal’s Research... Read More →

Thursday October 11, 2018 09:35 - 09:45 CEST
San Francisco
  • Skill Level Any